FOCUSING ON EMPLOYEE
PROTECTION, ENGAGEMENT
FOR OPTIMUM RESULTS
OUR ADVOCACY-BASED
CLAIMS PROGRAM
Consumer experience drives engagement, satisfaction and loyalty, and it’s no different with Workers’ Compensation. Instead of viewing a Workers’ Compensation claim as an adversarial relationship between the employer and an injured temporary worker, our approach is one of advocacy where we put the employee first. Our Advocacy-Based Claims model involves designated providers assisting and empowering injured workers throughout the claims process.
This approach is a win-win for both the employees and Temporary Staffing firm. Injured workers are reassured that their interests in getting better are a priority and employers benefit from a true partnership with their employees who understand the claims process and actively participate in their path to recovery.
By realigning responsibilities, adding transparency, and refocusing on the employee’s needs and the overall experience within the Workers’ Compensation system, advocacy can help alleviate the types of inherent conflicts and uncertainties that arise when a claim occurs and the potential for litigation.
WORKERS’ COMP & ADVOCACY
Our definition of advocacy in Workers’ Compensation includes:
Advocacy involves communicating more effectively with injured workers from the very first interaction and ensuring information is always available and answers are accessible. Transparency is required throughout the entire process so workers feels comfortable that their wellbeing is at the center of the claim, and it’s not about compromising medical treatment and cutting costs. It also involves setting expectations with the injured employee from day one, so they know what to expect and who to contact throughout the lifecycle of the claim. In addition, it’s important to take generational differences into play when communicating to employees.
NIXER COMP-CLIENT PARTNERSHIP
To obtain the full benefits of our Advocacy-Based Claims model, Nixer Comp asks client-insureds to commit to our short and long-term strategies and consider us as their partner in bringing these strategies to life for bottom-line results. From immediately reporting the claim, to utilizing our Nurse Triage Program to determine the best course of action for the injured worker including connecting with a physician and getting the proper medical treatment authorizations, and throughout the entire claims process communicating with both the employee and employer, we work together to ensure a positive outcome. When utilized, Nurse Triage recommends self-care about 20% of the time, which greatly reduces frequency and overall costs.
